Frequently asked questions

We are a small Bulgarian IT team with 15 years of experience. We build websites, online stores and web applications, and we host and maintain them on our own infrastructure.

Besides development, we help businesses with day-to-day IT: business email, backups, monitoring, system administration and consulting.

Yes — most of our clients are small and medium businesses. We size the solution to what you actually need today and leave room to grow, instead of selling you a large project up front.

Yes. We work in Bulgarian and English, and most of the collaboration happens online — calls, email and shared documents — so location is rarely an issue.

Write to us or call us and tell us briefly what you need. We will arrange a short conversation, ask the right questions and then send you a written proposal with scope, timeline and price.

Work starts only after you have agreed to the proposal — there is no obligation before that.

It depends on the size of the site and on how quickly the content is ready. A simple presentation site is much faster than an online store or a custom web application.

Every proposal includes a concrete timeline with stages, so you know in advance when to expect a first version and when the launch is planned.

Mainly your knowledge of the business: texts, photos, your logo and examples of sites you like. If something is missing, we can help with structure, copy and design.

We also need a contact person who can give feedback and approve each stage — that is what keeps a project on schedule.

Yes. We build online stores with a product catalogue, cart, online payments and delivery options, plus an admin panel for orders and products.

We can connect the store to the payment providers, couriers and invoicing tools you already use.

If you want to, yes. We can add an easy admin panel for texts, images, news and products, and show you how to use it.

If you prefer not to deal with it, we can make the changes for you as part of maintenance.

Yes. We start with a review of what you have, keep what works and move your content over. When addresses change, we set up redirects so you do not lose visitors or search positions.

Every site we build is designed for phones first, loads fast and follows the technical SEO basics: clean structure, page titles and descriptions, a sitemap and structured data.

Good rankings also depend on content and competition. If you want to grow faster, we can help with Google Ads and social media.

On our own infrastructure in Bulgaria, inside the EU. Your data does not leave the European Union, and we know exactly where it is and who has access to it.

Hosting includes an HTTPS certificate, regular backups and monitoring, so we usually know about a problem before you do.

No. We can deploy the site to your own server, hosting account or cloud provider. We recommend our hosting because then one team is responsible for both the code and the server, but the choice is yours.

Yes. We help you choose and register the domain and set up its DNS. The domain is registered in your name, so it stays yours no matter who hosts the site.

The yearly fee depends on the extension (.bg, .eu, .com and so on) and is shown separately in the offer. If you already have a domain, we simply connect it.

Yes — addresses like [email protected], configured correctly so your messages do not end up in spam. We can also move your existing mailboxes.

We keep regular backups of the sites and databases we host and test that they can be restored. Monitoring alerts us when a site is slow or down, so we can react quickly.

A website needs care: security updates, backups, monitoring and small changes over time. We offer ongoing maintenance, so you have a team that knows your site and takes care of it.

For sites we host, monitoring often alerts us before you notice anything. Critical problems — a site that is down or a security issue — always come first.

The exact response times depend on the support plan and are written down in the agreement, so there are no surprises.

Not for a one-off project — you pay for the agreed work. For ongoing services such as hosting and maintenance, the term and the notice period are set out clearly in the offer before you sign anything.

Yes. We start with a review of the code, the hosting and the security, tell you honestly what state things are in and what we recommend, and only then take over the maintenance.

It depends on the number of pages, the features and the integrations. A presentation site, an online store and a custom application are very different in scope.

After a short conversation we send you a free written estimate with a clear price, so you can decide with all the numbers in front of you.

Projects are usually paid in stages — part at the start and the rest as agreed milestones are delivered. Ongoing services such as hosting and maintenance are billed regularly.

You always receive an invoice, and the exact schedule is written in the offer.

No. The offer lists everything, including third-party costs that are not ours — for example the domain fee, paid licences or plugins, and your advertising budget. If the scope changes along the way, we agree on the price before doing the extra work.

We build with privacy in mind: hosting in the EU, cookie consent where it is needed, forms that collect only the data you really need, and HTTPS everywhere. When we host personal data for you, we can sign a data processing agreement.

The legal texts — privacy policy and terms — are your responsibility as the data controller. We can publish them and point out what they should cover, but we recommend having them checked by a lawyer.

Your content — texts, photos, logo, customer data — is always yours. Once the project is paid in full, the website we built for you is yours too, and you get the code and all access details.

Open-source components and paid third-party tools stay under their own licences; we tell you in advance which ones are used.

We will not hold your site hostage. We hand over the files, the database, the domain and the access details so the move is as smooth as possible.

Yes. We build chatbots that answer your customers’ common questions based on your own content — services, prices, opening hours, policies — and hand the conversation to a person when needed.

We tell you exactly which AI provider is used and what data it receives. We avoid sending personal data where it is not needed and choose settings that keep your data from being used to train public models.

Often, yes. Typical examples are forwarding website enquiries to the right person, syncing orders with invoicing, sending email campaigns and reports. Tell us what takes up your time and we will suggest what is worth automating.